Clara Support

Getting Started

How do I create an account?

Download Clara from the App Store or Google Play. Tap Get started and sign up with Apple, Google, or email. Onboarding takes about 3 minutes.

What is the 7-day free trial?

Every new user gets a full 7-day free trial of Clara Premium — no credit card required. You can continue with a limited free version or subscribe after the trial.

What features are free vs premium?

Free: daily check-in (limited), event logging, basic Brain Score. Premium: full Brain Score history, AI insights, sleep-cognition charts, CBT sessions, word-finding exercises, dementia reassurance, weekly summary, and doctor report.

Daily Check-In & Brain Score

How does the morning check-in work?

Each morning Clara reminds you to rate Memory, Word-finding, Mental clarity, and Mood on 1–10 sliders. This takes about 30 seconds.

What is the Brain Score?

A composite daily score (1–10) from your four check-in dimensions. It is personal and relative — not a medical assessment.

Why does my score fluctuate?

Fluctuation is normal with hormonal brain fog. Scores are influenced by sleep, stress, and hormonal patterns.

Subscriptions

How do I cancel?

Settings → Subscription → Cancel subscription, or manage through your App Store / Google Play settings.

Refunds?

Handled by Apple or Google. Contact support@claraapp.com and we will do our best to assist.

Data & Privacy

Export my data

Settings → Privacy and data → Export my data. A JSON file is delivered to your email within 24 hours.

Delete my account

Settings → Privacy and data → Delete my account. Data is purged within 30 days.

Troubleshooting

Notifications not arriving

Check system notification permissions, reminder times in Settings → Notifications, and that Low Power Mode is not blocking the app.

Apple Health not syncing

Enable Sleep in iPhone Settings → Health → Clara, enable Background App Refresh, or reconnect in Settings → Connected apps.